Micki Rychecky asked:

add a group i accidentally deleted

Ross’ answer:

Hi Micki,

Could you paste the URL to the group page you are trying to join?

Thanks,
Ross

Leslie Musiak asked:

can you change your group name?

Ross’ answer:

Hi Leslie,

As a team organizer, you can change the name of your team by using the "Edit this team" link under the team picture on the team profile.

Cheers,
Ross

Bill Davies asked:

trouble adding video from my page to a group page.

Ross’ answer:

Hi Bill,

Thanks for letting us know you're having trouble. We don't currently have a way to move photos from your personal gallery to a team through the website. However, we can manually do this on your behalf. Please use the feedback link on the left... Continue reading »

Danyel Owens asked:

message tracking

Ross’ answer:

Hi Danyel,

Message tracking is a feature only enabled for teams under the Gold plan. It allows team organizers to view tracking stats on emails sent to team members, including who opened each, who hasn't and to whom the emails could not be delivered. ... Continue reading »

Russ Berzin asked:

Can team notifications be sent out via text messaging as well as email?

Ross’ answer:

Hi Russ - We think SMS text messaging would be a great addition to Weplay as well. It makes a lot of sense for coaches to be able to send quick updates to parent phones, especially as game time approaches. At this time it's not available, but we hope t... Continue reading »

Jake Fair asked:

is it possible to get in on the beta test for the weplay league site? i have my team site, but now the league is interested!

Ross’ answer:

Hi Jake,

I've added you to the list of beta participants. You should receive an email soon with instructions on how to get started.

Cheers,
Ross

Beth Sloan asked:

remove a player from weplay roster

Ross’ answer:

Hi Beth,

All you need to do is go to the "Members" tab for your group and click the "X" next to the players to remove. This will remove the players from the team completely so they will not show up on the roster or have access to ... Continue reading »

Chris Lewis asked:

Can't send messages to a parent

Ross’ answer:

Hi Chris,

Send an email to us at support@weplay.com and et us know which team you're sending messages for and the names of the parents and we'll look into it.

Cheers,
Ross

Jill Bellavance asked:

How do I delete a group I made by accident

Ross’ answer:

Hi Jill,

To delete groups you own, go to the group profile page and click the "More actions" link under the profile picture. This will reveal the "Delete group" button. Hope that helps!

Cheers,
Ross

Stephen Hall asked:

How do I add an e-mail to my Weplay so I will receive updates and messages from my group?

Ross’ answer:

Hi Stephen,

We're unable to deliver email to people who register accounts under the age of 13 in accordance with COPPA (http://www.coppa.org/). If you're an adult and registered accidentally as a child, send us an email at support@weplay.com so we upd... Continue reading »