weplay

Help & Frequently Asked Questions

General Help, Feedback and Bug Reporting

Team up at The Huddle

We need your input. The Huddle is your place to report bugs, make suggestions and improve weplay. It’s also the place to watch some of your suggestions become reality to improve our service and better serve you. We want you to know what’s going on, and The Huddle is one place we recommend you stop by daily.

Can’t find the answer?

General Inquiries: Send us an e-mail and the Community Support team will get back to you as soon as possible.
Report Questionable Material: We closely moderate all user generated content. If you happen to come across questionable content, please send an e-mail to our Community Support team.
Copyright Owners: If you wish to review our copyright policy or report an issue, please visit us here.

Privacy & Safety

Your privacy and safety come first

weplay is a participant in Privo's Privacy Assurance Program. As part of participating in the Privacy Assurance Program, weplay adheres to the strict information collection, use and disclosure requirements. Privo is an independent, third party organization committed to safeguarding children's personal information collected online, and to helping parents and their children exercise control over personal information while exploring the Internet. They are one of only four companies the FTC has granted safe harbor.

Policies and guidelines

Terms of Use
General Privacy Policy
Kids Privacy Policy
Kids Safety Guide
Privo is our official privacy consultant and FTC safe harbor provider.
Strong language filters are in place on all open text fields and forms.
Support and content staff will always have a close eye out and moderate content as needed.
Privacy options for photos and videos are provided to each member.
All photos and videos are moderated before they are viewable by other members or visitors.

User Account

I forgot my password. What now?: Please visit the forgot password page. You will then be able to reset your password once you enter your username or e-mail and security question answer.
I’m a U13 member and forget my username. What do I do?: You or your parents can send us an e-mail with your birth date, zip code and an e-mail address to get back to you. We’ll locate your account information and e-mail your username to you.
How do I update my name, location or favorite sport?: At the top of any page, click the “Account” link next to your username. Proceed to click the “Edit Info” option to update your personal information.
How do I subscribe or unsubscribe from weplay, group and friend e-mail notifications?: At the top of any page, click the “Account” link next to your username. Proceed to click the “Notifications Preferences” option to adjust your e-mail notifications.
How do I change my password?: At the top of any page, click the “Account” link next to your username. Proceed to click the “Change Password” option to update your password.
How do I update my e-mail address?: At the top of any page, click the “Account” link next to your username. Proceed to click the “Change E-mail” option to update your e-mail address
How do I change my secret question?: At the top of any page, click the “Account” link next to your username. Proceed to click the “Change Secret Question” option to select a new question.

Profiles

What’s the difference between my profile and dashboard?

Your profile contains information viewable by your friends on weplay. This includes your avatar, details, recent activity, comments, blog, schedule, pics and videos, friends and groups.
Your dashboard is your control panel to connect with friends, groups, coaches and pro athletes. Update your details, view the latest activities of your friends and groups, find new friends and groups.

Can anyone see my profile?

Yes. However, only your friends will be able to leave comments and you will have privacy options for your photos and videos where you can select to make them visible only to your weplay friends.

What are the privacy options for my photos and videos?

You have the option to make your photos public or friend-only. under a specific group and/or people.

Everyone can view – The photo / video can be viewed by anyone.
Only friends can view – The photo / video will appear in your profile and can only be seen by you and your friends.

How do I update my profile details?

On your dashboard, click the "Edit Profile Details" link on the top left module. You can also click the “Account” link next to your username at the top of any page. Proceed to click the “Profile Details” option to adjust your personal information and favorites.

How do I change my avatar?

You can select a new image to use as your avatar within your “Photos & Videos” gallery. When viewing the full view of one of your images, just click the “Make this my avatar” button above the image.

Can I rearrange my profile modules?

You’re the architect. You can drag and drop any profile or dashboard module by scrolling over the title and left-clicking with your mouse. However, you will not be able to move your avatar. This allows us to keep a little consistency on the site, so your friends always know where to find your details.

Can I change my profile address/URL?

Your profile URL (World Wide Web address) uses the username you entered during sign up. There is not an option to change your profile URL.

How many items (and what) display on my activity feeds?

On your profile, up to 10 of your latest activities will display on the “Recent Activity” module. In your dashboard, up to 15 of your friend or group activities will display on the "Recent Activity" module. You will receive activity notifications when:

A friend makes a new friend
Two friends of mine become friends
A friend joins a group you do or do not belong to
A non-friend joins a group I belong to
Friend uploads media to their profile
Friend adds a new blog post
Friend or group changes their avatar
Friend creates a group

Family Accounts

What’s a family account?

Family accounts are optional feature add-ons for parents with children less than 13 years of age. The family account provides parents with controls to:

Associate or create child accounts
Add/remove feature permissions
View latest site activities
Change notification settings

I'm a parent. How do I create a family account or associate family features to my user account?

If you don't have user account, you will need to sign up on our home page. You will have the option to create a family account immediately after the sign up process.
If you already have an account, click the "My Family" option displayed on your dashboard menu. If you haven't already verified your identity, you will be required to enter the last 4 digits of your social security number to safely and securely verify your age and identity (in conjunction, we use your name, birth date and zip associated with your user account). Our identity verification partner is Privo, a leader in online privacy and security. Once verified, you will see a new "Your children" module on your dashboard page. On the module, click "Add a child," which will allow you to connect to your kids on weplay or create new accounts for each of them.
After adding a child, you can view their activity and manage notifications and feature access on the "My Family" page.

Friending

How do I find or add friends?: Easy. You can search for people in our general site search (top of any page) or directly from the “People you might know” module on your dashboard. When you locate a person you wish to friend, click the “become a friend” button on their profile.
Can I privately message my friends?: Absolutely. You and your friends can leave each other public (viewable to all friends) or private messages through the “Comments” module on your profiles. When replying to a public comment from your dashboard or profile or leaving a comment on a friend’s profile, simply check the “Make this message private” box beneath the comment text box. The message can then only be read by your friend.
Can I remove friends?: Yes. To remove a friend, visit your friend's profile page and click the “Remove friendship” link under their avatar (top left).

Group Overview

What is a weplay group?

A weplay group is a simple collaborative and organized communication utility for 2 or more participants. Groups currently provide an event calendar (with RSVP tracking options), member list, news blog, photo and video gallery, and comments/guestbook.

Who can create a group?

Any member is free to create a group with the exception of unapproved children less than 13 years of age. The member who creates a group is referred to as the lead group organizer.

What are the different group types?

We offer league, tournament, camp, team, officials, parent, and family groups. There is also a general “group” option provided if you wish to manage any type of group.

Are there differences between group types?

Yes. League, tournament, camp and team groups provide the option to add practices and games to the calendar. Standings and statistic features will be offered in the future.

Are there group privacy settings? Can anyone join a group?

Groups can be public, private, or approval required.

Public – Any weplay member can see and freely join your group.
Private – Only people you invite can join and see the group. The group will not be in search listings.
Approval required – Any weplay member can see and request to join the group. Group organizers have the option to accept or reject the request.

Group Organizers

How do I invite people to join my group?: Click the “Invite friends to join group” button on the top right of your group page. This will provide access to your list of friends. You have the option to create a custom invite message, assign a role (e.g. organizer, player, parent, fan, etc.) and select which friends you wish to invite and assign this role.
How many organizers can my group have?: As many as you need. Only the lead organizer will be able to assign organizers.
Can I change member roles or remove a member from my group?: Yes. When viewing your “Member” or “Roster” page, the options to edit role or remove is provided for each member.
Who can add events to the calendar?: Depends on the lead group organizer’s preference. They have the option to allow any group member or only organizers to add events.
Can I track who’s coming to my events?: Yes. When adding an event, there is a “Track attendance (RSVP)” option on the event form. Group members will be notified of each event you submit. They will be able to respond that they’re coming, not coming, or might be coming. They also have the option to provide a message with their response.
Who can add group news?: Only group organizers can add news items. In the future, we’ll be providing forums where all members can post updates and news.
Who can add photos and videos?: All group organizers and members can add photos and videos. Organizers will have the ability to remove content as they see fit.
Who can leave comments and ratings on my group?: All group organizers and members can post comments on the group profile, photos or videos. All photos and videos can be rated one time only by each organizer and member.
Can I rearrange my group modules?: You’re the architect. You can drag and drop any group module by scrolling over the title and left-clicking with your mouse. However, you will not be able to move your avatar module. This allows us to keep a little consistency on the site, so your members and visitors always know where to find group details.
Can I edit my group avatar/logo?: Yes. You can select a new image to use within your group’s “Photos & Videos” page. When viewing the full view of one of your images, just click the “Make this my avatar” button above the image.
Can I edit settings or delete my group?: Yes. Click the “Edit this group” button on your group profile to edit the name, description, location, privacy and event options. You will also have the option to completely remove your group from weplay.
Can I change my group address/URL?: Your group URL (World Wide Web address) uses the group name you entered when you created your group. You can update the group name by clicking the “Edit this group” button on your group profile. Once updated, your group URL will also be updated.

Linking Groups

How is linking groups of use to me?

Stay connected with your affiliates, friends, camps, tournaments or any group you find interesting.
Choose to receive news from linked groups to help keep up with the latest and greatest.
If you’re a league or parent organization, you can separate out your official groups from other linked groups.

How do I link up with another group?

Group organizers can request to link up with any group on weplay. You can also link up with other groups you manage.

Go to a group's profile page and click on the "Link My Group" button under the logo/avatar.
If the group organizer accepts your link request, your groups are now linked. Groups you manage and choose to link are automatically linked without the need for approval.
You can remove a linked group as well as reconnect at any time.

How and where will linked groups display?

Linked groups are listed as a separate tab as well as on a new "Linked Groups" module on your group’s profile. This module will display up to 8 groups, first listing your "Official Linked Groups."
You can prominently display "Official Linked Groups" separately.
You can change the name "Official Linked Groups" to anything you like. The list is still displayed first on the page.

How do I select official groups and receive linked group news?

To manage which groups are official and news you wish to receive, go to the "Linked Groups" page and click the "Manage Linked Groups" button (top right).

If you check "Receive News" on the "Manage Linked Groups" page, new news items show up in your group's activity feed on your dashboard.
New news items will also display in a separate "Linked Group News" list on your "Group News" page.
Your group members aren't directly notified on their dashboards. If they want to get notifications, they should join the linked group.
You can turn receiving news on and off at any time on the "Manage Linked Groups" page.

Group Members

How do I find and join groups?

Easy. You can search for groups directly from the “Suggested groups” module on your dashboard. When you locate a group you wish to join, click the “Join this group” button on the group profile.

Can I invite people to groups I belong to but don’t organize?

Yes. Click the “Invite friends to join group” button on the top right of your group page. This will provide access to your list of friends. You have the option to create a custom invite message, assign a member type (e.g. player, parent, fan, etc.) and select which friends you wish to invite and assign this role.

Can I add events?

This depends on the lead group organizer’s preference. They have the option to allow any group member or only other organizers to add events.

Can I add news?

Only group organizers can add news. In the future, we’ll be providing a group forum where all members can post updates and news.

Can I add photos and videos?

Yes. All group members can add photos and videos. Members can also rate and comment on photos and videos.

What are the privacy options for group photos and videos?

You have the option to make group photos public or group-only.

Public – The photo / video will appear on your group as well as display in weplay’s “Sports Hub” to be seen by anyone.
Group-only – The photo / video will appear in your group and can only be seen by you and your fellow group members.

How many items (and what) display on the group activity feed?

Up to 10 of the latest notifications will display on the “Group Activity” module. Activity notifications will display when:

Group adds a new member
Group avatar changes
Group adds a news item
Photos or videos are added
Events are scheduled

How do I leave a group?

You are free to leave a group at anytime by clicking the “Leave” option on the group profile (displayed under the group avatar).

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